HBI Certified Patient Access Specialist Exam 2025 – 400 Free Practice Questions to Pass the Exam

The step in the enhanced financial counseling process that focuses on gathering necessary information is correctly identified as research. This phase is crucial because it involves collecting relevant data about the patient’s financial situation, including income, insurance coverage, outstanding medical bills, and possible financial assistance programs. By gathering this information, financial counselors can better understand the patient’s financial landscape, which is essential for providing effective guidance and support.

Research enables the financial counselor to identify potential resources or programs that may alleviate a patient’s financial burdens. It sets the foundation for the subsequent steps, such as screening for eligibility for financial assistance and applying for relevant programs. Without thorough research, the counselor may overlook important details that could impact the patient's financial options and decision-making.